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Legal information

Right of withdrawal

Consumers can withdraw from a purchase within fourteen days. Here you will find all details and the model withdrawal form.

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This English version is provided for convenience. For consumers in Germany, the German version applies.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, take possession of the goods. In the case of a contract for several goods that you ordered in one order and that are delivered separately, the period begins on the day on which you, or a third party other than the carrier and indicated by you, take possession of the last good.

To exercise your right of withdrawal, you must inform us (Celvadis OÜ, Pärnu mnt 139b-⁠14, 11317 Tallinn, Estonia, email: service@celvadis.com, phone: +372 5368 6640) of your decision to withdraw from this contract by means of a clear statement (for example a letter sent by post or email). You may use the attached model withdrawal form for this, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or early expiry of the right of withdrawal

The right of withdrawal expires early for contracts for the supply of sealed goods that are not suitable for return for health protection or hygiene reasons if they were unsealed after delivery.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Celvadis OÜ, Pärnu mnt 139b-⁠14, 11317 Tallinn, Estonia, email: service@celvadis.com

  • I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate.