Questions and answers
Who is the seller of my order?
If Celvadis OÜ, Tallinn, Estonia, is named as the seller in the offer and on your invoice, it is your seller and contractual partner. If you bought a product from a pharmacy or another retailer, that retailer is your contractual partner; please address any withdrawal or claims for defects to them. We are still happy to help with questions about the product.
Where do the products come from?
The products we sell come from manufacturers with documented quality systems and are reviewed against EU food and product law before we list them. The manufacturer or the responsible operator in the EU is named on every label.
Where do you deliver to?
You can find the current delivery countries on the Shipping page.
How can I return a product?
You can find all the information under Returns and refunds.
Where can I find the batch number?
On the packaging, usually next to the best-before date.
Do food supplements replace a balanced diet?
No. Food supplements are not a substitute for a varied and balanced diet and a healthy lifestyle. The recommended daily intake must not be exceeded.
How can I reach customer service?
By email to service@celvadis.com. We usually reply within one to two business days.
I am a manufacturer. Can you distribute my products?
You can find information under Distribution partnership.
Is your question not listed?
Please contact our customer service at service@celvadis.com. We usually reply within one to two business days.